Refund Policy

If payment has been made but production has not started, you may request a refund. Approved refunds at this stage may be processed subject to payment gateway charges or other non-recoverable transaction fees.

Once production has started—including narration generation, AI-assisted asset generation, media processing, or documentary assembly—refunds may be full, partial, or unavailable depending on the stage of work completed and the expenses already incurred.

Because your documentary is custom-created using your submitted content and selected options, refunds may not be available once significant custom work has been performed.

Gift purchases may be refunded before the recipient has claimed or started using the gifted experience. Once the recipient has activated or used the gift, refunds may not be available.

If your plan includes correction rounds, we encourage you to use those correction opportunities first. This helps us improve the final output before any refund review.

If there is a clear technical failure on our side and we are unable to deliver the purchased service, we may offer a refund, partial refund, service credit, or reprocessing as appropriate.

Submit a request through our Contact page with your name, registered email, order or project reference, and the reason for the request.

Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider and financial institution.